Refund policy

Returns, Refunds & Exchanges

Thank you for shopping with Betsy's USA! ❤️

Every order means so much to our little shop. Whether you've chosen a beautiful Catholic gift for someone you love or something special for your own home, we want you to feel confident and cared for throughout your shopping experience.

Made-to-Order Gifts

Many of our Catholic gifts are created especially for you after your order is placed.

Because these items are made to order, we generally cannot accept returns or exchanges for changes of mind, incorrect sizes or colors selected at checkout, or other personal preferences.

Please review product descriptions, measurements, and ordering details carefully before purchasing.

Damaged, Defective, or Incorrect Items

If something arrives damaged, defective, or different from what you ordered, please know that we're here to help! ❤️

Please include:

Your order number
A brief description of the problem
Clear photographs showing the issue

We'll carefully review the situation and work toward an appropriate resolution, which may include a replacement or refund.

We want every gift you receive from Betsy's USA to be something you can enjoy and treasure.

Returns & Exchanges

Because many items are produced individually, we generally do not accept returns or exchanges for non-defective made-to-order products.

For other eligible products, please contact us before returning anything so we can explain the applicable return conditions and instructions.

Please do not send items back without receiving return authorization. Return shipping arrangements will depend on the circumstances.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

Our fulfillment partners may begin production shortly after an order is placed. Once production has started, changes or cancellations may no longer be possible.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Questions? We're Happy to Help!

If you have a question about your order, please reach out to:

betsysusacontact@gmail.com

We appreciate the opportunity to make things right when something doesn't go as expected.

Thank you for supporting Betsy's USA and helping us bring the beauty of our Catholic faith into everyday life.

One home. One garden. One heart at a time. ❤️

Nothing in this policy limits rights or remedies provided by applicable consumer protection laws. Any return or refund terms communicated at the time of purchase will also be honored.